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• Track your order
• Your delivery and invoicing address
• Access to your personal data
• Modification of your password
The information collected on this site remains confidential and is used only for order processing or to satisfy legal obligations. We are committed to taking all the security measures necessary so that this significant information cannot be revealed outside our company.
If you wish to modify your password, log in and go on the page "My Account". Enter the section "personal Information". There, you will be able to modify your password and your e-mail address.
If you forgot your password, go simply to the page "Connection" and click on the link "forgotten password". We shall then send you a new password by e-mail to the indicated e-mail address. Return then to the page "Connection", enter the password which you received by email. And then, return to your account "personal Information" to personalize your password.
Delivery costs are borne by the Purchaser and shall be invoiced by GL events Exhibitions for each order.
In the absence of express request by the Purchaser, shipping in France is carried out at the rates in force on the date of the order, as indicated on the Site, pursuant to the following conditions:
• for shipments of less than 50 grams, by the French post office (by "Lettre Max" [tracked and insured letter]),
• beyond such weight, by a carrier.
In the absence of express request by the Purchaser, shipping to locations outside of France is carried out by carrier (with tracking) at the rates in effect on the date of the order, as indicated on the Site.
In metropolitan France: the orders are delivered either by standard delivery under 72 hours or by express delivery up to 48 hours, only if the order is passed before midday.
In the Euro area: a deadline of 7 days has to be planned according to the country to be delivered
Once the order is sent, it is not possible to change the delivery address. If you wish to modify this address for your next order, think of modifying the delivery address before validating your order.
Only the countries of the Euro zone are covered.
In accordance with the provisions of the French Consumer Code, GL events Exhibitions agrees to deliver the Products in compliance with the order, and warrants any compliance defects of the Products in existence at the time of delivery and rendering them unfit for the customary uses of such a product, excluding any negligence or misconduct by the Individual Purchaser, in accordance with legal provisions in effect.
In the event that the Product delivered is non-compliant, the Individual Purchaser may opt for either replacement of the Product or repayment of the purchase price. The Individual Purchaser must then return the Product, attaching the delivery slip, in accordance with the return procedure set forth in Article 8.4. A non-compliant or defective Product will then be exchanged or fully reimbursed, including the cost of returning it, as soon as possible and at the latest within thirty (30) days after receipt of the Product.
The provisions of this Article do not deprive the Individual Purchaser of the benefit of the provisions of Articles 1641 to 1649 of the Civil Code relating to the legal warranty for hidden defects.
Packaging must be kept in perfect condition. If it is not, the Purchaser may not be entitled to bring a claim.
Any return of Products requires the prior approval of GL events Exhibitions and a return number. The Purchaser shall receive a return approval by the means deemed most appropriate by GL events Exhibitions. After approval, the Purchaser shall have seven (7) days to return the defective Products to GL events Exhibitions. If these provisions are not complied with, the returned package will be refused. Return of Products is at the expense of the Purchaser. However, the costs of returning, once the after sales service has been done, are the responsibility of GL events Exhibitions. In the absence of approval with respect to the return of a Product, any returned Product shall be made available to the Purchaser at the Purchaser's expenses and risks, with all transportation, storage and handling Purchaser's responsibility.
Once your order is approved and your payment accepted, you will receive an e-mail of confirmation at the address indicated during your registration process. At the end of the process you will get to the page of confirmation of your order where your order number is indicated.
To pay your order, you reach a secure page of payment directly on the site of our bank. We are never in possession of your banking data. You can thus use your banking card safely on the online shop Bocuse d'Or.